Returns Policy

 

We offer a generous Returns policy, giving you up to a month in certain situations to cancel your order! Full details below. Otherwise the statutory 14 day return limit is in place.

 

 

Orders cancelled:

If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to one month from the date you receive it! 

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

Please note that if the item returned does not satisfy these requirements, we will not accept it. If you exceed the limit, we reserve the right to refuse the return.

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

 

Damaged or Faulty Goods:

If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints.

 

Quality Guarantee:

All products we sell are guaranteed to be genuine and authentic. All products will be in excellent condition unless otherwise stated.

 

Feel free to contact us at

pokephdstore@gmail.com